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Knowledge Articles

  • Difference Between CEII and a UNDA

    Keywords: UNDA, CEII, Universal, Non-Disclosure, Critical Energy, Infrastructure, Agreement, Difference, Credentials, Market Participant, Member


    Access to MISO confidential and Critical Energy Infrastructure Information (CEII) requires appropriate credentials.


    3367 view(s)

    Jan 23, 2024

  • Non-Disclosure Agreement (NDA) Types

    Keywords: NDA, Non-Disclosure, Agreement, Confidentiality, CEII, Required


    Access to MISO confidential and Critical Energy Infrastructure Information (CEII) requires appropriate credentials.


    2579 view(s)

    Sep 23, 2025

  • Help Center Guide

    Keywords: Help Center Guide, Training, Tutorial


    Instructions for locating the MISO Help Center Online Guide in the Customer Learning Center.


    4855 view(s)

    Oct 31, 2025

  • Learning Center

    Keywords: LMS. Learning Management System, Training, Customer Learning Center, Creating Account


    How to Access the Learning Center


    21668 view(s)

    Nov 12, 2025

  • Returning Market Participants

    Keywords: Registration, Registry, MP, Attachment C


    Reuse of Entity Codes for returning MPs.


    590 view(s)

    Feb 3, 2025

  • NDA Legal Language

    Keywords: Universal Non-Disclosure, NDA, UNDA, CEII, CEII NDA


    For those requesting exceptions to the MISO NDA Language


    598 view(s)

    Dec 20, 2024

  • MISO Annual Customer Survey

    Keywords: Annual Survey, Brand Alignment, Customer Experience, CX


    MISO Brand Alignment Survey Description and FAQs


    1680 view(s)

    Jul 1, 2025

  • Rate Recovery Options for Transmission Assets

    Keywords: Membership Options, Transmission Membership, Transmission Rate Recovery


    General options available to transmission owners for rate recovering of their transmission assets utilized by MISO.


    621 view(s)

    May 2, 2025

  • Establishing Account Relationships

    Keywords: Account Relationships, Account Roles, Relationship, Role, Help Center


    Informs customers that Contact to Account Relationships may be required to perform some actions within the MISO Help Center


    1339 view(s)

    Sep 22, 2025

  • Help Center Guide to Submit Requests for Access to Restricted Content

    Keywords: Applications, Model-On-Demand, ShareFile, Access, MTEP, ShareFile, PROMOD, BAC, CSVLR, TOCTT, 881, MUG, OPSUG, RASUG, RCCTT, ROWG, WAMSUG, Flowgate, Generation Interconnection, Member Drills, Reliability Authority, Restricted, Access


    Extranet, Citrix, Member Delivered Applications, Model-On-Demand, ShareFile, Access


    20745 view(s)

    Nov 25, 2025

  • What Training Courses Are Available?

    Keywords: Training, Courses, Markets, Modeling, Operations, Transmission, Generation, Resource Planning, Stakeholder Governance, General Curriculum


    A list of all the courses available in the MISO Learning Center.


    846 view(s)

    Jul 28, 2025

  • How to Create a MISO Website Account

    Keywords: MISO Website, Account, Create


    Instructions for creating an account on the MISO website.


    1297 view(s)

    Feb 3, 2025

  • How to Reset your Help Center Password

    Keywords: Help Center, Password, Reset


    How to Reset your Help Center Password


    130 view(s)

    Mar 25, 2025

  • Accessing Flowgate Information

    Keywords: Flowgate, Flowgates, M2M, Market to Market, Binding Constraints


    Where to locate MISO's Flowgate Information


    292 view(s)

    Apr 30, 2025