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Knowledge Articles

  • Difference Between CEII and a UNDA

    Keywords: UNDA, CEII, Universal, Non-Disclosure, Critical Energy, Infrastructure, Agreement, Difference, Credentials, Market Participant, Member


    Access to MISO confidential and Critical Energy Infrastructure Information (CEII) requires appropriate credentials.


    2730 view(s)

    Jan 23, 2024

  • Non-Disclosure Agreement (NDA) Types

    Keywords: NDA, Non-Disclosure, Agreement, Confidentiality, CEII, Required


    Access to MISO confidential and Critical Energy Infrastructure Information (CEII) requires appropriate credentials.


    1842 view(s)

    Nov 22, 2024

  • Help Center Guide

    Keywords: Help Center Guide, Training, Tutorial


    Instructions for locating the MISO Help Center Online Guide in the Customer Learning Center.


    4625 view(s)

    Sep 3, 2024

  • Learning Center

    Keywords: LMS. Learning Management System, Training, Customer Learning Center, Creating Account


    How to Access the Learning Center


    15538 view(s)

    Feb 3, 2025

  • Returning Market Participants

    Keywords: Registration, Registry, MP, Attachment C


    Reuse of Entity Codes for returning MPs.


    361 view(s)

    Feb 3, 2025

  • NDA Legal Language

    Keywords: Universal Non-Disclosure, NDA, UNDA, CEII, CEII NDA


    For those requesting exceptions to the MISO NDA Language


    417 view(s)

    Dec 20, 2024

  • MISO Annual Customer Survey

    Keywords: Annual Survey, Brand Alignment, Customer Experience, CX


    MISO Brand Alignment Survey Description and FAQs


    1385 view(s)

    Aug 30, 2024

  • Rate Recovery Options for Transmission Assets

    Keywords: Membership Options, Transmission Membership, Transmission Rate Recovery


    General options available to transmission owners for rate recovering of their transmission assets utilized by MISO.


    467 view(s)

    May 6, 2024

  • Establishing Account Relationships

    Keywords: Account Relationships, Account Roles, Relationship, Role, Help Center


    Informs customers that Contact to Account Relationships may be required to perform some actions within the MISO Help Center


    625 view(s)

    Oct 7, 2024

  • Help Center Guide to Submit Requests for Access to Restricted Content

    Keywords: Applications, Model-On-Demand, ShareFile, Access, MTEP, ShareFile, PROMOD, BAC, CSVLR, TOCTT, 881, MUG, OPSUG, RASUG, RCCTT, ROWG, WAMSUG, Flowgate, Generation Interconnection, Member Drills, Reliability Authority, Restricted, Access


    Extranet, Citrix, Member Delivered Applications, Model-On-Demand, ShareFile, Access


    15034 view(s)

    Nov 18, 2024

  • What Training Courses Are Available?

    Keywords: Training, Courses, Markets, Modeling, Operations, Transmission, Generation, Resource Planning, Stakeholder Governance, General Curriculum


    A list of all the courses available in the MISO Learning Center.


    371 view(s)

    Sep 3, 2024

  • What User Guides Are Available?

    Keywords: Training, User Guide, Markets, Modeling, Operations, Transmission, Generation, Resource Planning, Stakeholder Governance, General Curriculum, MUI, Model Manager, CROW, Dart, Operator Interface, CCE, MTEP, GIA, DSRI


    A list of all the user guides available in the MISO Learning Center.


    397 view(s)

    Sep 3, 2024

  • MISO Website Refresh FAQs

    Keywords: MISO website, website refresh, FAQ, reset password, reconfirm account


    Learn about the MISO website refresh and get answers to frequently asked questions.


    350 view(s)

    Oct 3, 2024

  • How to Create a MISO Website Account

    Keywords: MISO Website, Account, Create


    Instructions for creating an account on the MISO website.


    612 view(s)

    Feb 3, 2025

  • How to Reset your Help Center Password

    Keywords: Help Center, Password, Reset


    How to Reset your Help Center Password


    68 view(s)

    Mar 25, 2025