MISO conducts an Annual Customer survey to understand how to best serve its members, stakeholders and market participants. Feedback received from this survey is used to identify and secure improvements in MISO’s support model, communications, and processes, as well as evaluating MISO’s performance against its organization values.
The Annual Customer survey is distributed three (3) times per year, through random selection, with each contact having the opportunity to provide feedback once annually. While distribution dates may vary, it is often distributed in Spring, Summer and Fall. By distributing the survey in this manner, MISO is able to quickly identify trends and adjust support models to meet the needs of our customers.
Results received through the survey are confidential and reported at an aggregate sector level only. Survey performance is a primary MISO metric and is reported to the MISO Board of Directors.
The MISO Customer Experience team is responsible for designing and administering the Annual Customer survey on behalf of MISO. This survey is administered using Qualtrics, a software designed to support customer feedback. The survey is distributed using this address: survey@listening.misoenergy.org. To avoid being filtered as SPAM we recommend adding this address to your contacts.
The survey link is personalized for each contact, so it should not be shared. If another person in your organization would like to receive a survey invite, they can contact cx-listening@misoenergy.org directly with a request.
Contact MISO Customer Experience at cx-listening@misoenergy.org with any questions.
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Keywords: Annual Survey, Brand Alignment, Customer Experience, CX