Is there a way to know that a System Status Level (SSL) is active without click on System Status?
In the Declarations page, there will be a visual indicator if there is an active SSL, and if there are multiple SSLs, the visual indicator will show the highest level.
Will the alarm(beep/tone) be different Operator Interface than Demand Side Resource Interface (DSRI)?
Yes, the development team is working on making the Operator Interface sound for declarations and messages different.
Will MISO still send emails for declarations?
Yes, MISO will send emails for all Operator Interface users for declarations and emails to users if they are recipient of a message.
Operator Interface will not contain start/stop instructions?
Correct, the MISO Communication System (MCS) will continue to house the Generator Start/Stop screen as a backup means of Resource Start/Stop Notifications, but plans are being made for them to be moved in a future phase.
Will System Operating Limit (SOL) communications between MISO and TOs be included in the MCS upgrade?
No, it will not contact SOL instructions. A different team is working on FERC Order 881 regarding the primary and backup means of submitting rating information to MISO from TOs. These discussions are currently happening in the RSC and ROWG.
Will the end-user be able to go into preferences and turn some types of messages off?
No, all messages will be delivered if the end-user is a recipient of the message.
Will LBA load shed instructions be in MSC and not in the Operator Interface?
Correct, two-way messaging has not yet been developed for the Operator Interface. This development scheduled for another phase, so that functionality will be staying in the MCS until further notice.
Will operators be able to run both the MCS and Operator Interface on two tabs of the same browser under the same certificate?
Yes, your NERC ID certificate will work for both, and you will need to have both up and running.
Is there a way to have the DSRI link to open in a new tab or window?
Yes, our development team will be working on that.
Do we still have to acknowledge a message if it does not apply to us?
Correct, if MISO is sending a high alert message. at least one person with your NERC ID will need to respond to it by reading the message. For a declaration, a member from the organization will need to acknowledge the declaration.
Can MISO provide a list of messages/declarations we have to acknowledge?
Yes. Those will be provided at a later date.
I can hear sound on my computer and see the visual alerts, but do not hear the audible alert in Operator Interface?
Check that Chrome/Edge/Firefox browser tab is not muted. (Right-click on the tab and make sure that "Mute Site/Tab" is not selected.
Some browsers will block audio on sites if the user has not interacted on the tab with a click/tap/etc. Click on the blank part of the screen, where there are no buttons or links. The sound should then trigger on the next interval.
How will my own company's 3rd party tool/application adjust to the change from MCS to OI for declarations?
MISO does not manage external applications or third-party tools that leverages the MCS as a data source. MISO Members who have applications that utilize MCS as a data source are encouraged to test their applications in the Operator Interface CCE environment and update their applications as necessary to be ready for the change in January 2024.
Can Operator Interface push notifications to and from Transmission Owners for opening and closing constraints?
That is not planned in Phase 2 but is currently being planned as a Phase 4 future integration.
Will you be able to search for past events like you do in the current MCS tool?
It has not been determined yet how this will look, but we will share it as soon as we have it.
Will emails continue to be sent when Declarations and Messages are created in Operator Interface?
The emails will continue to be sent, but with limited information presented in the email. For more details regarding a specific Declaration or Message, end-users are encouraged to utilize the Operator Interface to view it.
If I use MCS to query Gen Start/Stops, will I be able to do this with Operator Interface?
Currently no, but the MCS Gen Start/Stop screen will continue to be available as a backup means to MUI for this functionality.
What is the email that email notifications will be sent from in the new Operator Interface(OI)?
Will the current access we have for MCS PROD and MCS CCE work for the new Operator Interface(OI)?
Yes, if you already have access to these, then you will see cards for Operator Interface in the MISO Market Portal.
When will the Market Portal cards be available?
Operator Interface CCE Market Portal card will be available on 9/1/2023 and the Operator Interface PROD Market Portal card will be available on 11/1/2023.
LOCAL BALANCING AUTHORITY (LBA)
If an LBA user is running multiple LBAs, will they have to run separate instances of Operator Interface?
If you are running multiple LBAs you will need separate instances of Operator Interface because of separate NERC IDs.
Will there be separate pages for LBA and Market Participant (MP) pages?
Everyone can see the declarations and messages, but the content will be different if you are a Local Balancing Authority (LBA), Market Participant (MP) or Transmission Owner (TO).
What is Parallel Operations?
Parallel Operations is a strategy for system changeover where a new system slowly assumes the roles of the older system while both systems operate simultaneously.
What does Parallel Operations mean for the Operator Interface?
While the MCS will continue to be the System-of-Record of Critical Communications from MISO, during Parallel Operations, the Operator Interface will be used for Test Communications.
During Parallel Operations, where can I see actual real time event information?
Those will continue to be posted in the MISO Communications System (MCS), since the MCS continues to be the System-of-Record for MISO real time operations notifications.
How long will the Operator Interface be used for testing during Parallel Operations?
Parallel Operations started 11/1/2023 and will run continuously for at least 10 weeks. The end of Parallel Operations is tentatively scheduled to end on January 12, 2024.
What should Members do during Parallel Operations?
1. Access Operator Interface via the Market Portal.
2. Review all areas of the tool and visualization of declarations and messages.
3. Review the Operator Interface User Guide in the Learning Center.
4. Report any issues/bugs to Help Center, or directly within the application via the "Report a Bug" feature.
5. Confirm the Operator Interface performs all functions at or above the same level of legacy (MCS) tool
6. Respond to the Pulse Surveys when sent to MCS Users beginning in December
7. Update internal processes and procedures to reflect the change from the MCS to the Operator Interface
8. Subscribe to MISO Mailing Lists to continue to receive public notifications
Is there an Operator Interface User Guide available?
Yes, it is located in the Operations section of the MISO Learning Center.
Will workshop PowerPoints be posted?
Yes, these will be posted in the Operations section of the MISO Learning Center.
Where can I locate the video recordings of the workshops?
The workshop recording can be found in the Operations section of the MISO Learning Center.
Are all Operator Interface Workshops the same or will I have to attend all three?
For the first hour of each workshop, it will cover the same content, but there will be new materials presented in the second hour of each workshop.